Russell Simmons is still struggling to comeback following the scandal surrounding his prepaid card service, RushCard, which left thousands of customers without access to their funds.
The hip-hop mogul says the impact of the 18-day computer glitch left him devastated.
“It was one of the most devastating days in my adult life,” Simmons told HipHopDX. “I know how hard people work to get money. I know how damaging it could be if people were not able to get their money … I’m deeply sorry.”
The company has since fixed the glitch, yet angry customers continue to drag Simmons on social media.
Still, the Def Jam co-founder maintains that everything is under control, and he vows to make up it up to customers.
"There is a multimillion dollar remediation fund being launched in 10 days that will be used to make our customers whole. If they were late on their rent, we’ll take care of it if they can prove it," a RushCard insider tells Page Six.
RushCard is also reportedly waiving fees through February 2016, which is costing the company a year of profit.
“We will come through this experience a strong company even more capable and committed to providing new and existing customers with innovative products and better services,” Simmons said.