RushCard Holders Slam Russell Simmons Over Missing Funds

News & Views | Gerren Keith Gaynor | 10/19/2015 | 10:30 AM EDT

'I guarantee I will give away many millions'

Angry RushCard holders are screaming, "Russ better have my money!" after a tech change left many without access to their funds.

The prepaid debit card company's founder, Russell Simmons, took to social media to issue an apology to disgruntled customers.

"I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible," Simmons said in a video on his Facebook page. "I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems."

But Simmon's apology was not enough to quell dissatisfied cardholders, who are quite literally financially dependent on the funds in their RushCard accounts.

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"This is crazy I'm in the hole right now & on the edge of getting kicked out of my place" wrote one user on Twitter.

Despite assuring customers the mishap would be handled in a few days and that many customers should already see their accounts back to normal, many say they have yet to get access to their cash while some say money disappeared altogether.

Others have even called Simmons out for being disingenuous about his apology and claims of empathy.

Simmons responded personally to online users, even promising to give away millions.

"what makes you think I didn't [sic] feel pain in all of the suffering that this transition caused," he writes.

"I'm sad so many ppl think the worst. I'm so sorry for you and I will make up for it to my customers. I gaurantee I will give away many millions to those hurt by this tragedy."


(Photo: Eugene Gologursky/Getty Images for Bombay Sapphire Gin)

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